ty99 Privacy Policy

At ty99, the privacy and security of our players is a top priority. This Privacy Policy outlines the types of information we collect from users who access and use the ty99 platform — including its website, games, and related services — and explains how that information is used, stored, shared, and protected.

By accessing or using ty99, you confirm that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy may be updated periodically; continued use of our services following any update constitutes acceptance of the revised terms.

1. Information We Collect

ty99 collects only the information necessary to deliver a safe, personalised, and compliant gaming experience. We categorise collected data into two primary groups: information you provide directly, and information collected automatically when you use our platform.

Information You Provide Directly

When you register an account, make a deposit, withdraw funds, or contact our support team, you may provide the following types of personal data:

• Full name and date of birth — for account verification and age eligibility confirmation (21+ only)
• Email address and mobile number — for account communication, OTP verification, and support contact
• Physical address — collected where required for identity and residency verification
• Payment account details — mobile wallet identifiers for bKash, Nagad, Rocket, Upay, or bank account references for Dutch-Bangla Bank, BRAC Bank, or City Bank transactions
• Government-issued ID documents — National Identity Card (NID), passport, or driver's licence for KYC compliance

Information Collected Automatically

When you browse or interact with the ty99 platform, certain technical data is collected automatically by our systems. This data helps us maintain platform security, diagnose issues, and improve user experience:

• IP address and geolocation data — to verify your location is within permitted regions and detect suspicious login patterns
• Device type, browser, and operating system — to optimise platform rendering and troubleshoot technical issues
• Session activity and gameplay data — including games played, wagers placed, bonuses claimed, and time spent on the platform
• Cookie and tracking data — as described in the Cookies section of this policy

2. How We Use Your Information

The personal data we collect is used strictly for the following legitimate operational and regulatory purposes. ty99 does not process your data for any purpose beyond what is described here:

• Account registration and management — creating and maintaining your ty99 player account, including username, preferences, and security settings
• Identity verification (KYC) — confirming your identity and age to comply with responsible gaming requirements; players must be 21 years or older
• Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate transaction records
• Customer support — responding to your queries, resolving disputes, and providing account assistance in a timely manner
• Promotional communications — sending bonus offers, tournament announcements, and seasonal promotions (e.g., Eid, BPL season, T20 World Cup) to registered players who have opted in
• Fraud prevention and platform security — monitoring account activity to detect and prevent unauthorised access, bonus abuse, money laundering, and other violations of our Terms & Conditions

3. Cookies and Tracking Technologies

ty99 uses cookies and similar tracking technologies to provide a smooth, personalised experience on our platform. A cookie is a small text file stored on your device that allows our systems to recognise you between sessions and remember your preferences.

We use the following categories of cookies:

• Essential Cookies — Required for the platform to function correctly. These cannot be disabled, as they power your login session, game state, and security checks.
• Analytics Cookies — Allow us to measure traffic patterns and understand how players navigate our platform, helping us improve game availability and page performance.
• Preference Cookies — Store your language preference, display settings, and other customisations so you enjoy a consistent experience each time you visit.

4. Sharing of Your Information

ty99 does not sell your personal information to third parties. We may share limited data with trusted service providers and partners who assist in operating our platform, strictly under confidentiality agreements. Circumstances in which data may be shared include:

• Payment processors — transaction data is shared with providers such as bKash, Nagad, Rocket, or banking partners only to the extent required to complete your requested transaction
• Game content providers — limited session and gameplay data may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi for the purpose of game integrity verification and RNG certification
• Identity verification partners — KYC document data may be processed by third-party identity verification services operating under strict data protection obligations
• Legal and regulatory authorities — we may disclose personal data to law enforcement or regulatory bodies where required by applicable law, a court order, or to protect the safety and security of our platform and its users

All third parties who receive data from ty99 are contractually obligated to maintain confidentiality and use the data only for the stated purpose. We do not permit our service providers to use your data for their own marketing or promotional activities.

5. Payments and Financial Data

When you make a deposit or request a withdrawal on ty99, financial transaction data is processed through your chosen payment method — bKash, Nagad, Rocket, Upay, or a bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. ty99 does not store your full mobile wallet PIN, bank account password, or full card number on our servers.

Transaction records — including deposit amounts, withdrawal requests, timestamps, and payment references — are retained for a minimum period to meet anti-money laundering (AML) compliance obligations. These records may be disclosed to relevant authorities if required by law.

6. Data Retention

ty99 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account's existence and for a period thereafter; closed account data is retained for a minimum of 5 years to satisfy AML and KYC regulatory requirements; support communications are retained for up to 3 years; anonymised analytics data may be retained indefinitely in aggregate form only.

When data is no longer required, ty99 will securely delete or anonymise it in a manner consistent with industry best practices. You may submit a deletion request at any time, subject to our legal retention obligations.

7. Your Rights Over Your Data

ty99 respects your rights as a data subject. Subject to applicable legal limitations, you are entitled to exercise the following rights in relation to the personal data we hold about you:

• Right of Access — You may request a copy of the personal data ty99 holds about you at any time, free of charge, within 30 days of the request.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure — You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to Restrict Processing — You may ask us to suspend the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receipt of a valid objection.

8. Security Measures

ty99 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with access controls, regular security audits and vulnerability assessments, and multi-factor authentication options for player accounts.

While we take all reasonable steps to protect your data, no method of data transmission over the internet is 100% secure. In the unlikely event of a data breach that is likely to result in a risk to your rights, ty99 will notify affected users as soon as practicable and take immediate remedial action.

9. Third-Party Links and Services

The ty99 platform may reference or display content from third-party game providers and payment partners. These third parties operate under their own privacy policies, and ty99 accepts no responsibility for how they collect, use, or store your data. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ty99.

10. Children's Privacy

ty99 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain any personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental consent, we will take immediate steps to delete that data from our records. If you believe a minor has registered on ty99, please contact us at [email protected] immediately.

11. Changes to This Privacy Policy

ty99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of ty99 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how your data is being protected.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ty99 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all data-related queries promptly and transparently.

Email us at: [email protected]